Refund and Returns Policy for DailyPropaneTanks.com:
At DailyPropaneTanks.com, we want you to be fully satisfied with your purchase. If for any reason you are not satisfied with your propane tank or services, we offer a Refund and Return Policy to ensure a smooth and hassle-free process. Please read the following policy to understand your rights and our procedures.
1. Eligibility for Returns and Refunds
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New and Refurbished Tanks: We accept returns and offer refunds for unused propane tanks within [insert time frame, e.g., 30 days] of the delivery date. The propane tank must be in its original, unused condition, with no damage or wear.
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Damaged or Defective Items: If your propane tank is delivered damaged or defective, we will offer a replacement or refund, provided that you notify us of the issue within [insert time frame, e.g., 48 hours] from delivery.
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Non-returnable Items: For health and safety reasons, used propane tanks cannot be returned or refunded. All tanks must be unused and in their original, sealed condition to be eligible for a return.
2. How to Request a Return or Refund
To initiate a return or refund request, please follow these steps:
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Contact Us: Reach out to our customer service team at [insert contact email] or [insert contact phone number] within [insert time frame, e.g., 30 days] of receiving your order. Please include the following details:
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Order number
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Reason for return
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Photos of the item (if applicable, especially for damaged or defective tanks)
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Return Authorization: Once your request is reviewed and approved, we will provide you with a Return Authorization and further instructions on how to return the item. Please do not return any items without prior authorization.
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Return Shipping: You will be responsible for the shipping costs associated with returning the product unless the return is due to a defective or damaged item. In the case of a defective product, we will provide a prepaid return shipping label.
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Inspection and Processing: Once the returned item is received, it will be inspected. If the tank is in unused and original condition (for new items), or if it is found to be defective or damaged (for defective items), we will proceed with the refund or replacement. The processing time for returns typically takes [insert time frame, e.g., 7-10 business days] from the date we receive the returned item.
3. Refunds
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Refund Method: Refunds will be issued to the original payment method used for the purchase.
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Processing Time: Once the return is approved and the item is inspected, please allow [insert time frame, e.g., 5-7 business days] for your refund to be processed. Bank or credit card processing times may vary.
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Partial Refunds: In certain cases, if the returned item is not in its original condition or shows signs of damage due to misuse or other reasons not covered by our policy, we may issue a partial refund or decline the return.
4. Exchanges
We offer exchanges for defective or damaged propane tanks only. If you need an exchange, please follow the same procedure outlined above for returns, and we will replace the product at no additional charge (provided the product is returned in accordance with our policy).
5. Non-Returnable Items
The following items are non-returnable and non-refundable:
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Used Propane Tanks: Due to safety regulations and hygiene concerns, used propane tanks cannot be returned or refunded.
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Final Sale Items: Any items marked as “final sale” or “clearance” are not eligible for return or refund.
6. Cancellations
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Order Cancellations: You may cancel your order before it has been shipped or delivered. If the order has already been shipped, please follow the return process outlined above.
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Subscription Cancellations: If you have subscribed to any recurring delivery services, you may cancel at any time by contacting customer service. Cancellations must be made at least [insert time frame, e.g., 24 hours] before your next scheduled delivery to avoid being charged for the next cycle.
7. Refunds for Subscription Services
If you are subscribed to our recurring propane tank delivery service, and you are dissatisfied with the service or experience any issues, please contact us to request a refund for any deliveries that have not been fulfilled according to our terms or services.
8. Customer Support
If you have any questions or concerns regarding our Refund and Return Policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure that your experience with DailyPropaneTanks.com is positive and hassle-free.
Contact Information:
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Email: info@Dailypropanetanks.com
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Phone: (385) 743-0578
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Address: Nik Ryan Dr, Blacksburg, VA 24060